Refund and return policy

 A Shipping Policy isn't to be confused with a Return and Refund Policy. A Return and Refund Policy lets customers know:

  • If you offer refunds and/or exchanges
  • If you accept returns from customers
    • What a customer must do to initiate a return
    • Which party pays for return shipping
  • Any other important information related to a return and refund
    • Any restocking fees or other deductions from full refund
    • Specific items that cannot be returned
    • Time limits on returns (Cannot return something after 15 days, etc.)