Refund and return policy

 A Shipping Policy isn't to be confused with a Return and Refund Policy. A Return and Refund Policy lets customers know:

• If you offer refunds and/or exchanges
• If you accept returns from customers
• What a customer must do to initiate a return
• Which party pays for return shipping
• Any other important information related to a return and refund
• Any restocking fees or other deductions from full refund
• Specific items that cannot be returned
• Time limits on returns (Cannot return something after 15 days, etc.)